About the unit

The neonatal unit is an 18 cot unit divided into four nurseries catering for babies who need intensive care, high dependency or special care. It is located on level two, green zone, women's and children's, at Tunbridge Wells Hospital.

Virtual tour

Virtual tour of our unit

We understand that having your baby being cared for on the neonatal unit can be a stressful time for parents and families. If your baby is going to be or has been admitted onto the neonatal unit, or if you are coming to see a baby on the neonatal unit, you may find it helpful to familiarise yourself in advance with where the unit is and how to get there.

The Neonatal Network for Kent, Surrey and Sussex recently completed a video tour (below) of how to get to our neonatal unit, the facilities available on the unit and other helpful information. Press the play button in the bottom left to see a walk through from our front door to and then around the unit, or click on one of the other icons to explore specific areas of the tour directly.

Trigger warning

If you are a parent or carer and wish to use our virtual tour to explore our unit, please make sure you are in a safe space and feel emotionally ready to revisit the unit. Some parents have told us that revisiting the unit, even years after your baby was cared for by the neonatal team, can bring back emotional memories, so please take care.

Here is the link to the ODN website where all the links to the 13 neonatal units, neonatal transport service and Ronald McDonald House (Brighton) virtual tours are available.

Neonatal Network South East - unit information.

Useful information

Visiting hours

Visiting hours

Please visit the unit's dedicated  Neonatal Unit  pages for more information.

For more information about infection control on our wards, view the  visiting hours page.

  • grandparents: 11am to 6pm
  • siblings: 2pm to 4pm.

Access

24 hours access for parents.

Travel and parking

Free parking for parents.

Meal provision

  • Kitchen facilities, including light refreshments and snacks.

  • Hot drinks.

Shops

  • WHSmiths
  • Costa
  • Tesco.

Meet the team

  • Se-yeon Park, Neonatologist

  • Lou Mair, Matron

  • Charlotte Taylor, Ward Manager

  • Tara Hayward, Family Support Sister.